Challenges & Goals
As a global company with 50,000 employees in 45 countries, and multiple solutions to manage the HR, Payroll and Operational processes within the business, this company embarked on a project to rationalise its core applications to as few systems and services as possible.
Before working with SD Worx, the organisation had no standardised process for payroll and used 47 separate payroll providers across the world. This caused a lack of visibility, clarity and documentation to support the payroll process, and a high level of errors. Employee engagement was also very low and a key objective for this company was to encourage the use of Self-Service with “online payslips”, the first of many planned employee deployed services.
The organisation also needed a new solution to support its growing operation across North America, Latin America, EMEA and APAC, alongside a partner who could provide the expertise to ensure that localised payroll was not only processed efficiently but also could advise on how the company could remain compliant to local laws and legislations.
The company required a multinational payroll provider that could cater to all its worldwide employees, without the need to invest in and manage numerous providers and systems. To support this change, the company also decided to create regional shared service centres, which would enable them to work with SD Worx to provide regional support to its employee population.
By working with SD Worx, the company was able to plan and coordinate its managed payroll services for all countries, which provides the standardisation of service that had been lacking. SD Worx introduced not only managed payroll services, but partner solutions to also manage the time capture and in some countries the HR functions that would enable the company to take a significant step towards a global Payroll function.