Payroll & HR
.academy
  1. Home>
  2. Net Promoter Score (NPS)

Net Promoter Score (NPS)

Our Commitment to Excellence through Net Promoter Score.

At SD Worx, we strive for excellence and we are passionate about delighting our customers. In order to measure and enhance our service quality, we use the Net Promoter Score (NPS) method. This approach provides us with invaluable customer feedback, which we not only listen to but also act upon.

NPS
Kolme naista istuu pöydän ääressä ja heittää ylävitoset

Understanding NPS

The Net Promoter Score (NPS) is a simple yet powerful metric that measures customer satisfaction and loyalty. It has become a standard benchmark used by businesses worldwide to gauge the likelihood of customers recommending their product or service to others on a scale from 0 (not at all likely) to 10 (very likely). Based on their responses, we categorize customers into three groups: promoters, passives, and detractors.

The NPS score is calculated by subtracting the percentage of detractors from the percentage of promoters. The score can range from -100 to +100.

    Why NPS

    Why do we use NPS?

    At SD Worx, we believe that customer feedback is invaluable for continuous improvement. NPS provides us with:

    • Honest feedback: direct insights from our customers about their experiences.
    • Actionable data: clear indicators of what we are doing well and what needs improvement.
    • Customer focus: a structured way to prioritize customer satisfaction and loyalty.
    NPS

    Join us on this journey

    We invite you to share your thoughts and experiences with us through our NPS surveys. Your feedback helps shape the future of SD Worx.

    Thank you for being a valued customer and for helping us improve!