Net Promoter Score
Our Commitment to Excellence through Net Promoter Score® (NPS®)
At SD Worx, we strive for excellence and are passionate about delighting our customers. To measure and enhance our service quality, we use the Net Promoter Score (NPS) method. This approach provides us with invaluable customer feedback, which we not only listen to but also act upon. By understanding your experiences, we identify key areas for improvement and make necessary changes to meet your needs.
Your input directly influences how we evolve, ensuring we continually raise our standards and deliver the best possible experience for you. NPS is more than just a metric - it’s a tool that keeps us connected and responsive to your expectations.
Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld
Understanding NPS
The Net Promoter Score (NPS) is a simple yet powerful tool that helps us understand your satisfaction and loyalty. It’s a widely used benchmark that measures how likely you are to recommend our products or services to others, using a scale from 0 (not at all likely) to 10 (very likely). Based on your responses, we categorize customers like you into three groups: promoters, passives, and detractors.
We calculate the NPS score by subtracting the percentage of detractors from the percentage of promoters. This score, which ranges from -100 to +100, reflects your overall experience with us. A positive score means that we have more promoters than detractors, showing that you’re more likely to recommend us. By consistently tracking this metric, we can identify areas where we need to improve and focus on delivering a better experience for you.
Join us on this journey
We invite you to share your thoughts and experiences with us through our NPS surveys. Your feedback helps shape the future of SD Worx.
Thank you for being a valued customer and for helping us improve!