The old, tired, yet extremely relevant phrase ‘communication is key’ keeps coming up time and time again – and for good reason. If a company fails to establish clear communication policies (including which channels to use and for which purposes) and put them into consistent practice, a dangerous disconnect is bound to happen.
Even more, in addition to communicating clearly, often (VERY often), concisely and deliberately about responsibilities, projects, statuses, etc., communicating about emotions is especially important in a remote working context. There are plenty of ways to do so – through video chat, piquant gifs, emoji, and more. Encourage their use! Create a channel to facilitate informal interactions and interpersonal exploration to facilitate that “coffee machine chat” phenomenon.
When new people come on board, always warmly welcome them to your company, even remotely. Take the time to carefully introduce your new employee, describing their role and letting colleagues know how to get in touch with them. A personal and emotional touch goes a long way!