Digital Workplace - Step 2: user experience

Simply adopting HR technologies is not enough. Usability is a crucial element of success. By leveraging technologies like self-service applications, mobile helpdesk features, or central access points, you can streamline routine HR processes while also improving the user experience for employees or other users.

Improving the user experience is essential for success in today's digital workplace. By leveraging HR automation, you can achieve high technology adoption rates, empower your employees, and increase engagement. These benefits, combined with a strong return on investment, make optimizing the user experience a crucial step in building a modern HR strategy.

Organisations that wish to look beyond processes and want to ensure that the needs of the actual users are met. Tech as an enabler, so to speak. It transforms HR from a process developer to an experience architect. This approach is especially useful if technology adaption rates are lagging.

While the use of transactional HR tools is strongly optimised in track 2 and employees enjoy working with them much more, you still risk missing out on other human-oriented HR tech that can support your employees in improving productivity and accelerating personal growth.

When asked about it directly, employees indeed mention non-transactional HR areas as the ones that deserve more attention in the digital transformation of organisations.