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1 minute HR challenge

Solving 4 HR dilemmas for a strong digital workplace

Unlocking the power of HR tech and building a better digital workplace sometimes requires asking big questions and facing challenging dilemmas. So, we asked SD Worx experts to tackle 4 of the biggest, in under a minute each! Watch the quickfire interviews below for their insights on how to put employee experience at the heart of HR digitalisation—and more.

      #1 First time right or continuous effort?

      Sofie Van Roy, Pre Sales Consultant at SD Worx

      I would go for continuous effort, because when it comes to digital transformation in HR, you cannot have a one and done mentality. Instead, organisations should use the opportunity to create a digital mindset.

      This entails more than just implementing technologies for smoother and smarter HR.

      This means that as an organisation, you are aware of the fact that the world, just like your business, is constantly changing and that for your business to be successful, you need to keep adapting to that change. So, you need an open mind and an eye on the future.

      To build a digital strategy that is flexible—because there is a constant offer of new technologies and new possibilities on offer—you must critically evaluate what works for your business and choose the solution that can boost your operational excellence from on- to off-boarding. Hey, done within one minute!

        #2 One-size-fits-all or personalised experience?

        Nico Van Goethem, HR Platform Architect at SD Worx

        Personalised experience, no doubt, simply because “the” user doesn't exist.

        Behind those screens are real people of flesh and blood, and every person has their own needs, which even change over time. Compare it to the way we watch television today: everyone has a streaming subscription nowadays, and if you open it up, every screen, every interaction is the same for every one of us although the content is very, very specific for each user.

        Actually, we want our users to feel the same way about our mobile app.

        Everyone will see their payslip and most of us will be able to book leave.

        But for instance, white-collar workers might be more interested in, let's say, expenses, while blue-collar workers might be helped more by a clocking feature.

        And on top of that, our employers are also able to use our mobile app to push notifications to their own workforce.

        So, we can ensure that every user experience on our app, for all employees, is very specific and tailored.

          #3 Involve employees or trust technology partner?

          Alice Tranchant, Co-founder and COO of huapii

          Well, of course you need to trust your technology partner. But the key point is to involve your employees and to always do that. You need to listen to their feedback as a central idea before, during and after the implementation of your project. 

          The idea is really to be able to listen to them, to understand what are their pain points, how do they want to grow, how do they want to develop themselves? 

          Listen to the business as well. What are their needs? How can we support their strategy and make their people grow?

          So, for example, a well-used talent marketplace is a talent marketplace where your people will be able to put their skills at the disposal of the business, and that is aligned with your strategy. 

          So, to conclude, three concrete tips on how to do that. One, listen to employees, to their pain points. 

          Second, co-create the process together with them. 

          And last but not least, while your process is implemented, listen to their feedback and be able to adapt to it. 

            #4 HR ecosystem or work ecosystem?

            Tom Cuyvers, Portfolio Manager at SD Worx

            I would probably pick the HR system, because a work ecosystem is a system that will automatically have the attention of the employee and the employer, because that's where their heart is. That's where they want to gain efficiencies. That's where they want to implement new technologies, new digitalisation, etc. This will come automatically. Whereas an HR system probably needs some more attention before you get to the same level. 

            Having said that, I think you need one system that integrates an HR work system with all the other things that go together in an organisation. 

            A system that has one single sign-on, one user experience. A system that guides you through the day with all the processes and the services that you need to run on a constant basis. 

            So, the choice between an HR system or a work system, I would probably not make it myself. But if I have to choose one, it will be a HR system. 

              How to solve your own digital workplace dilemmas

              Chances are, you will have come across these dilemmas during your own HR digitalisation journey. Whether you’re choosing your first piece of HR tech, optimising employee experience or taking your digital workplace to the next level, there are challenges at every stage. 

              Remember that HR digitalisation is never an overnight process. When you choose one strategy over another, that doesn’t mean your choice is final. It’s a good idea to experiment with different approaches to digitalisation to see what works best for your business. 

              Change can be scary, but you don’t have to go through it alone. Connect with HR tech transformation experts, who can support you at every stage of building a strong digital workplace. 

                Looking for guidance in your digital transformation journey?

                  Check out our 4-step guide!