As the healthcare industry in Belgium is mature and there is a war for talent, SILVA Medical, a Belgian hospital group, faced issues in its recruitment processes and candidate experience. The non-profit has always had strong assets in terms of attracting talent, but these were not highlighted, and its communication left room for improvement. The HR department wanted to catch up with a delay in the digitalisation of the organisation
More about SILVA Medical
SILVA Medical is a non-profit, professional and patient-focused hospital group. It is comprised of three hospital sites in Belgium, which specialise in rehabilitation and palliative and comfort care, psychiatry, and elderly care for people with memory problems or dementia. SILVA Medical consider it an honour to help shape the future by providing cutting-edge, individualised healthcare. Boldness, advancement, teamwork, humanity, and passion are values that drive their mission.
The healthcare industry is a mature market in Belgium and there is a war for talent going on. SILVA Medical's HR department intended to catch up with a delay in the digitalisation of the organisation. The recruitment process was not centralised, nor compliant with GDPR. SILVA Medical was looking to stand out in its recruitment efforts and be more in tune with the feedback of its current employees to strengthen employer branding and candidate experience.
SILVA Medical's Goals
SILVA Medical selected SD Worx SAP solutions for this project because of our experience in SAP SuccessFactors. Our local knowledge also played a significant role. We have a talented group of functional and technical professionals who can create strong, long-term professional partnerships.
The Results: SD Worx SAP solutions Helps SILVA Medical Improve Recruitment Processes
SILVA Medical now has a defined, formalised, and effective recruitment process. A good indicator of the value of the project is the high user adoption. KPIs are currently being finalised. Standardisation and clarification of internal processes led to improved business and HR alignment, smoother processes, and higher quality recruiting profiles.
Candidates' feedback has been positive, finding a structured and transparent process with clear communication.
An especially exciting result of this project was that SILVA medical won the SAP Silver Customer Success Award! The award was for the implementation of SuccessFactors Recruitment in Belgium and Luxembourg, with the category rapid time to value. This win was a great achievement by both the SILVA Medical and SD Worx SAP solutions teams. We are proud to be their implementation partner and team up with them to become better employers.
Excellent cooperation between the teams from SILVA medical and SD Worx SAP solutions played a key role in the project's success. We put in place a strong implementation methodology based on SAP activate. Clear communication, frequent touchpoints (organised project governance), and SharePoint-based solutions made collaboration easier.
Effective communication and flexibility were also key. Deliverables for training and documentation were set in place during the initiation phase. The methodology includes documentation and training throughout the entire process.
The teams at SILVA Medical and SD Worx SAP solutions are both focused on solutions. Both parties openly discussed requests, priorities, and budget constraints. New requirements that arise will be managed by the evolutive maintenance covered by our ProCare support contract in place.
By the middle of May 2022, Learning became operational. In early 2023, we plan to integrate Onboarding and Performance & Goals. We are thrilled to continue collaborating with SILVA Medical and improving their HRIS implementation, allowing them to focus on becoming an even better employer.
Would you like to know more about how SD Worx SAP solutions can help your company improve your recruitment processes and candidate experience?
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