Frequent payroll errors and complaints not only frustrate employees but also put your business at risk of compliance issues and costly mistakes. This points to inefficiencies in data management or outdated payroll systems.

At SD Worx, we tackle these challenges with ISO27001-accredited, ISAE3000-certified processes and the support of our expert payroll teams. Each account is supported by dedicated payroll executives, and our teams are cross-trained to provide uninterrupted service and ensure your payroll operates smoothly.

While your payroll accuracy is generally solid, occasional corrective actions still place a strain on resources and delay processes. These inefficiencies may stem from inconsistent data management or gaps in workflow alignment.

SD Worx’s advanced payroll technology ensures fewer disruptions, helping you maintain a higher standard of accuracy. Every client benefits from a dedicated payroll executive, and our team members are trained across functions to provide continuous and reliable support whenever needed.

Your payroll accuracy is performing well, with minimal errors and a reliable system in place. However, even with strong performance, there's always room to enhance accuracy and future-proof your processes.

SD Worx serves over 82,000 businesses and handles payroll for 5.2 million employees every month, ensuring precision at scale. With dedicated payroll executives and a well-rounded team trained to step in when needed, we offer consistent support and ensure your payroll continues to run like clockwork.

• Regular payroll complaints signal inefficiencies that can harm employee trust and increase dissatisfaction. Improving accuracy can prevent costly errors.

• Frequent complaints indicate systemic payroll failures, leading to serious trust issues, higher employee turnover, and potential compliance violations. Immediate action is needed.

• Corrective payments highlight operational inefficiencies that cause payroll mistakes, which can lead to financial strain and compliance risks.

• Constant payroll corrections suggest a broken process that could incur regulatory penalties and severely damage your reputation with employees. Major improvements are essential.

• Late payslip deliveries can erode employee confidence and make financial planning difficult for staff, reflecting poorly on your business.

• Consistently late payslips create major trust issues, can result in regulatory action, and severely affect employee morale. Urgent system improvements are required.

A lack of personalised service and slow response times can cause delays and frustration, affecting your payroll efficiency. This suggests inadequate customer support or no clear point of contact.

At SD Worx, we address this by assigning every client a dedicated payroll manager who understands your specific needs. Our teams are trained to ensure continuity, so you’ll always have knowledgeable support, no matter what challenges arise.

Your payroll service is generally reliable, but occasional lapses in meeting KPIs or slow resolutions can cause bottlenecks. This points to gaps in service consistency.

SD Worx offers personalized, attentive service backed by dedicated payroll executives who are trained to handle your unique needs. Additionally, our cross-trained teams ensure uninterrupted service, so your payroll stays on track, even when challenges come up.

You’re receiving a high level of payroll service with dedicated support and consistent KPI fulfillment. However, there’s always room to enhance the service and prepare for future needs.

At SD Worx, each account benefits from a dedicated payroll executive, and our teams are trained to ensure seamless service continuity. No matter how your needs evolve, you can trust that we’ll continue to provide proactive, reliable support to keep your payroll running smoothly.

• The absence of a dedicated account manager means your needs may not be prioritized, leading to service delays and a lack of personalization in issue resolution.

• No named account manager indicates a total lack of partnership and support, leading to unaddressed issues, delays, and escalating inefficiencies in payroll service delivery.

• No service reviews suggest your provider is neglecting your account, leading to unresolved issues, declining performance, and missed KPIs over time.

• Without a dedicated payroll executive, your day-to-day needs may be overlooked, leading to delays and mistakes in payroll handling.

• A lack of a dedicated payroll executive severely hampers operational efficiency and leads to ongoing errors, ultimately jeopardizing your payroll's reliability.

• Without KPIs, it's difficult to measure your provider’s performance, leading to unchecked inefficiencies and inconsistent service delivery.

• The absence of KPIs indicates a lack of accountability from your supplier, creating major blind spots in performance and undermining your payroll’s overall effectiveness.

• Missing KPIs from time to time can create bottlenecks in your payroll process, affecting operational efficiency and employee satisfaction.

• Frequently missing KPIs indicates major issues with your provider’s ability to deliver on promises, likely causing payroll disruptions and widespread inefficiency.

• Limited additional services could signal that you are not fully leveraging your provider’s capabilities, missing out on valuable tools and support.

• Not using any additional services may reflect a lack of support or understanding from your provider, hindering payroll performance and efficiency.

Frequent delays in payroll processing or difficulty accessing critical insights indicate that your current payroll solution is not fully aligned with your business needs. A lack of flexibility in your system could be holding you back.

At SD Worx, we offer flexible, cloud-based payroll solutions designed to evolve with your business. Every account is supported by dedicated payroll executives, with teams trained to ensure smooth, uninterrupted service, no matter how complex your payroll needs become.

Your payroll solution works well overall, but it may lack the flexibility or responsiveness needed to address growing complexities. This could result in occasional delays or missed opportunities for optimization.

SD Worx’s state-of-the-art technology offers real-time access to payroll data, providing flexibility and customizability to keep your system future-ready. With dedicated payroll executives and a cross-trained support team, you’ll always have access to dependable service that adapts as your business grows.

Your payroll solution is working effectively, offering flexibility and reliability. However, even the best systems can benefit from enhancements to keep pace with your evolving business needs.

SD Worx serves over 82,000 clients across 40+ industries, providing flexible, cloud-based payroll solutions that scale effortlessly. Each account is managed by dedicated payroll executives, with team members cross-trained to ensure consistent, high-quality support—keeping your payroll solution performing at its peak.

• Limited access to payslips can create frustration for employees, reducing satisfaction and trust in payroll accuracy.

• If payslip access is highly restricted or outdated, this causes widespread dissatisfaction, with employees losing trust in your payroll system’s reliability and transparency.

• Charging for a mobile app may suggest inflexibility in your provider’s pricing model, adding unnecessary costs to payroll operations.

• Additional fees for basic services like a mobile app indicate poor alignment with modern business needs, leading to escalating costs and reduced efficiency.

• Infrequent service reviews mean problems go unaddressed, which can lead to inefficiencies in payroll processing and missed opportunities for improvement.

• Limited access to payroll reports can slow down decision-making and hinder the ability to resolve issues quickly.

• No access to payroll reports means your team is operating in the dark, significantly impairing your ability to manage payroll efficiently and stay compliant.

• Difficulty in creating custom reports limits your ability to adapt to changing business needs and gain actionable insights.

• The inability to produce custom reports severely limits your visibility and control over payroll, making it difficult to make informed decisions and manage compliance risks.

• Delayed reporting impacts your ability to act on real-time data, leading to slower responses to payroll issues or compliance deadlines.

• Waiting for processed data creates a lag in decision-making, leaving your business vulnerable to payroll errors, compliance risks, and missed deadlines.

• If third-party submissions aren't included in your core service, you may face unexpected fees and disruptions in key processes like pensions and tax filings.

• Excluding third-party submissions from core services increases risk, complexity, and costs, leaving you vulnerable to major compliance issues and operational inefficiencies.

• Lack of integration leads to inefficiencies, with data inconsistencies and manual errors becoming more common.

• Without integration, your systems are disconnected, resulting in double entry, wasted time, and significant risks of data errors, affecting overall payroll accuracy.

• Double data entry wastes valuable time and resources, increasing the likelihood of errors that can affect payroll accuracy.

• Regular double keying is a major inefficiency that significantly increases the risk of mistakes, harming both payroll accuracy and employee confidence in the process.