Innovation & Tech

Today SD Worx supports over 4,000 healthcare organizations—from small private practices to large public institutions—with tailored HR and payroll solutions. Our recent go-live with Region Östergötland, a Swedish public healthcare provider, highlights our continued commitment to helping healthcare organizations manage their workforce with compliant, scalable, and sector-specific tools.

Depending on local needs, our solutions help healthcare providers manage payroll and HR processes while supporting areas such as budgeting, benefit administration, training and certification tracking, and compliance with healthcare-specific regulations. In several markets, we also enable organizations to monitor and leverage government support measures.

These capabilities help healthcare providers manage complex workforce demands while maintaining operational excellence.

To make our customer’s experience smoother and more personal, we've launched a new customer context screen in our SME Belgium division. Fully integrated with Talkdesk and Microsoft Teams, it gives payroll consultants instant access to our customer’s history and any open tickets so we can help them faster, resolve concerns more efficiently, and tailor every conversation to their specific needs.

A key component is Smartcall, an AI-powered feature that records, transcribes, and summarises the key points of every call —deleting the original transcript and recording the same day to protect privacy. These summaries are shared internally, allowing teams to pick up conversations without repeating the same questions, creating a smoother customer experience. Smartcall is being continuously refined, focusing on usability, industry-specific vocabulary, and enhanced follow-up tools.

Since its introduction in March, the project already boosted efficiency, customer satisfaction, and internal collaboration.

SD Worx Buddy offers SMEs a streamlined way to manage the full employee lifecycle, from onboarding to offboarding, within one unified HR & payroll system. It simplifies core HR tasks such as payroll input, performance tracking, and leave management, helping businesses maintain consistency and compliance without relying on multiple tools.

To support evolving customer needs, Buddy is expanding with new modules:

• A recruitment tool to manage vacancies and candidate selection, with upcoming financial simulation features to estimate total hiring costs
• Training and certification tracking to support compliance and employee development
• Performance and time registration for improved visibility into workforce contributions

These developments aim to provide SMEs with a more integrated, data-driven approach to workforce planning and management.