Innovation & Tech

SD Worx Innovapay is SD Worx’s country-specific payroll framework built on SAP SuccessFactors, currently live in Belgium, France, Germany, Poland, Spain, the Netherlands, and the UK—with the Nordics and Switzerland planned by end-2025.

Its ready-to-deploy structure simplifies payroll execution, ensures compliance, and integrates with SAP’s HR and Time modules. SD Worx-developed add-ons further support multi-country reporting, enabling cohesive insights while maintaining local specificity.

Offered as SaaS, Innovapay often serves as the foundation for our flexible, expert-led managed payroll services, and is a key differentiator within the SAP ecosystem.

In sectors with high staff turnover like retail, onboarding can be complex and time-consuming. SD Worx is tackling this with a localised, tablet-based onboarding solution via mysdworx, putting the process directly in the hands of shop managers.
One retail client cut onboarding time from 8 hours to just 1 per hire, driven by fewer handoffs, digitised workflows, and better integration into day-to-day operations.

Already adopted by brands like Albert Heijn, Ici Paris XL,Total Energies or Walibi, this approach is proving especially valuable in seasonal and decentralised environments.

It’s a clear step toward scalable, self-service HR, built for the realities of the frontline.

Innovation at SD Worx is driven from within. This year’s pan-European hackathon brought together 113 developers across 11 countries, forming 23 cross-border teams to prototype AI-powered solutions.

The winning concept: an AI payroll agent that transforms legal documents into system-ready validation rules, offering clear potential to automate complexity in payroll. The runner-up: an AI HR admin agent that converts unstructured customer emails into direct system actions, streamlining HR service workflows.

These promising ideas are now being developed into MVPs, reflecting our continued investment in AI-driven efficiency and product innovation. 

In 2024 SD Worx invested in developing a secure, low-latency infrastructure to support customer-facing AI chatbots. These bots handle routine queries autonomously and escalate complex cases seamlessly to SD Worx colleagues—boosting efficiency and enhancing user experience across channels.

Live use cases across Europe

From an AI reporting assistant in Protime to an AI agent for planning, how-to guidance for SME users, HR support in the Netherlands and even predefined task execution in Italy, our conversational AI is already live across platforms.

For example, in 2024, our AI Agent for planning engaged with 80% of the 15,149 incoming support tickets—resolving 40% autonomously. This illustrates how conversational AI is already reducing manual workload and improving response efficiency.