SD Worx introduces agentic AI in payroll to enhance customer engagement

June 24, 2026

SD Worx, the leading European HR, Pay and Time partner, is accelerating the integration of artificial intelligence into payroll administration with the rollout of a scalable, multi-agent AI model. This marks a major step forward in transforming payroll into a more proactive and insight-driven service.

At the core is a hybrid model in which payroll professionals manage a team of multiple AI agents. These agents support customer interactions, knowledge retrieval and payroll execution, while human experts validate outcomes where it matters and ensure quality and contextual accuracy. This approach shifts the role of payroll professionals towards coordinating AI-driven workflows, allowing them to focus more on advisory and customer engagement.

The benefits are immediate. Customers gain faster and more consistent service, with greater potential for proactive support. Payroll professionals are relieved from repetitive, data-intensive tasks and can focus on higher-value work that directly impacts customers.

With this initiative, we move decisively beyond experimentation and position agentic AI as a structural lever to ensure high quality and compliance, ultimately delivering an even better customer experience. By combining human expertise with AI, we are reshaping how payroll services are delivered and enabling our people to focus much more on proactive customer engagement.

Gille Sebrechts

Chief Products & Technology Officer

SD Worx

The model is modular, scalable and tailored to customer needs, enabling personalisation at scale. Strong AI governance ensures clear boundaries between automation and human oversight, safeguarding quality, transparency and compliance.

Following extensive testing with pilot customers, the solution is now being rolled out within Belgian SME payroll teams. Approximately 500 payroll consultants will have been onboarded by the end of Summer.

We are running this together with Yuma, specialist in AI transformation, and see a lot of potential for our customers and payroll professionals. Further expansion is already underway, with systems and agents currently being developed for other segments in Belgium but also for the Netherlands and Finland. This scaling approach underscores our ambition to deploy the solution across multiple markets and highlights the strong scalability of the platform.

Pieter Mergan

Director Digital Operations

SD Worx

About SD Worx

SD Worx is the leading European HR, Pay and Time partner, helping organisations run the essential processes that employers and their people rely on every day, from paying employees correctly to managing time, data and compliance across the employee lifecycle.

As the backbone of work, SD Worx brings together technology, expertise and service delivery in one integrated solution. This allows organisations across Europe to manage HR, Pay and Time in a consistent and reliable way, supported by local knowledge in each market and a strong European presence. The solutions create room to grow and are designed to support day-to-day operations, giving organisations confidence.

SD Worx supports more than 100,000 organisations, pays over 6 million employees each month and achieved revenues of EUR 1.3 billion in 2025.

More information on www.sdworx.com / Follow us via LinkedIn.

Press contact

Pieter GoetgebuerCommunications Directorpieter.goetgebuer@sdworx.com+32 497 45 36 73